Common Error Codes for Washer

Washer Won’t drain.

Solution:

The washer failed to drain within 15 minutes. Check the washer drain path for a clog or restriction. Clear the large item filter in the drain pump. If the drain pump doesn’t drain the water when activated, replace it.

Door unlock error.

Solution:

The door fails to unlock after 7 attempts. Unplug the washer and open the door, using force if needed (using force often damages the door lock/switch assembly). Replace the assembly if it’s damaged or defective.

Water fill problem.

Solution:

The washer fills for 40 minutes or the water level doesn’t change after 6 minutes. Make sure the water supply faucets behind the washer are fully open. Check the water fill lines for kinks and freezing. Check the water inlet valves. If the valves are defective, replace the water inlet valve assembly.

Door lock error.

Solution:

Door fails to lock after 7 attempts. Unplug the washer and check the wiring harness connections to the door lock assembly. If the wiring connections are sound, replace the door lock assembly.

Low water level.

Solution:

Water level drops below the reset level during the wash or rinse cycles. Check for leaks in the washer tub and connected components. Check the installation of the drain system; water can siphon out of the washer if it’s not installed properly.

Water level sensor failure.

Solution:

Unplug the washer. Check the wire harness connections between the water level sensor and the main electronic control board. If the connections are good, replace the water level pressure sensor.

Water overflow.

Solution:

If the washer is overfilled, unplug it to see if it continues to fill while unplugged. If it does, replace the water inlet valve assembly because the inlet water valves aren’t shutting off water flow. If the washer isn’t overfilled, replace the water level sensor because it isn’t accurately detecting water level.

Unbalanced load.

Solution:

The load is detected as unbalanced during the final spin. The basket won’t spin over 150 rpm when this code is displayed. Cancel the cycle or let it end. Adjust the load and see if the washer spins properly. If not, inspect the suspension system and replace any defective parts.

Stuck button.

Solution:

A button on the control panel is stuck. Try to free the stuck button. Press down directly on top of all keys on the control panel. If that doesn’t free the stuck key, press down slightly off-center on all keys. If you can’t free the button, replace the display control board.

Door is open during locking.

Solution:

The control detects that the washer door is open while it’s being locked. Use the diagnostic test mode to check the door lock/switch assembly. If the door lock/switch assembly is defective, replace it.

Water temperature is too high or too low.

Solution:

Use the diagnostic test mode to determine what water temperature the electronic control board measures. If the actual water temperature is significantly different, replace the the temperature sensor (also called the thermistor).

No signal from the drive motor tachometer.

Solution:

Unplug the washer. Check the wire harness connections between the drive motor and the main control board. Reconnect any loose wires or replace the wire harness if damaged. If the wire connections are okay, replace the motor tachometer. If the problem continues, replace the drive motor.

Heater relay failure.

Solution:

The heater relay is a component on the main electronic control board. Unplug the washer for 5 minutes to reset the electronic control board, and then plug in the washer. If the code returns, replace the electronic control board.

Hot and cold water connections are reversed.

Solution:

Connect the hot and cold water fill hoses correctly.

Internal control board failure.

Solution:

Unplug the washer for 5 minutes to reset the electronic control board, and then plug in the washer. If the code returns, replace the electronic control board.

Excessive suds.

Solution:

Excessive suds is detected during the cycle. The cycle goes into a suds kill routine by filling the tube with water and then tumbling the clothes. If this routine doesn’t eliminate the suds, the control displays the Sud code. Use the right amount of high-efficiency (HE) detergent with future loads.

Communication error between the main control board and the display control board.

Solution:

Unplug the washer and check the wire harness connections between the main control board and the display control board. Reconnect any loose wires or replace the wire harness if damaged. If the wire connections are okay, replace the main control board, If the problem continues, replace the display control board.

Electronic control board error.

Solution:

Unplug the washer for 5 minutes to reset the electronic control board, and then plug in the washer. If the code returns, replace the electronic control board.

Door lock failure.

Solution:

Unplug the washer and check the wiring harness connections between the door lock assembly and the main control board. Reconnect any loose wires or replace the wire harness if damaged. If the wire connections are okay, replace the door lock assembly. If the problem continues, replace the main control board.

Inlet water supply error

Solution:

The initial expected water level isn’t reached in 8 minutes or the final preset water level isn’t reached in 25 minutes. Check the water supply faucets behind the washer to make sure they are fully open. Check the fill hoses for kinks or freezing (in winter). Check the inlet water valves. If the valves are defective, replace the inlet water valve assembly. If the water valves are okay, replace the main electronic control board.

Unbalanced load

Solution:

Redistribute the garments in the washer. If the load is too small to be balanced, increase the load size. Heavy items mixed with light ones may not balance properly. Make sure the washer is properly leveled.

Drains slowly

Solution:

Check the washer drain for a clog. Check the drain hose for a kink or restriction. Unplug the washer and check the wire harness connection between the electronic control board and the drain pump. Reconnect any loose wires or replace the wire harness if damaged. If the drain pump doesn’t run when activated, replace it.

Water overflow error.

Solution:

The drain pump runs constantly when the FE error code is displayed. Check the inlet water valves to see if they shut off the water supply properly after the washer is filled. If the inlet water valves are defective, replace the inlet water valve assembly.

Water level sensor failure.

Solution:

Unplug the washer and check the wire harness connections between the water level sensor and the electronic control board. Reconnect any loose wires or replace the wire harness if damaged. If the wire connections are okay, replace the water level sensor.

Door is open error.

Solution:

Unplug the washer. Check the door for an obstruction. If the door is damaged, replace any defective parts. If the door is closing properly, check the door lock/switch assembly wiring. If the wiring connections are sound, replace the door lock/switch assembly.

Heating sensor error.

Solution:

Unplug the washer. Check the wiring connections on the drum thermistor (temperature sensor). Measure the resistance using a volt/ohm meter. It should measure about 40,000 ohms at 85 degrees F. If the thermistor is defective, replace it. Check the heating element for damage. If the heating element is defective, replace it.

Locked drive motor error.

Solution:

Check the wire harness connections on the motor and the hall sensor (tachometer). Repair any wiring failures. If the wiring connections are sound, check for damaged motor components. Replace any damaged motor components. If there are no problems found with the motor, replace the hall sensor.

EEPROM error on main electronic control board.

Solution:

The EEPROM (Electrically Erasable Programmable Read-Only Memory) on the control board is corrupted. Try to clear the code by unplugging the washer for 5 minutes. If the code doesn’t clear when you restore power, replace the main control board.

Power failure

Solution:

A power failure occurred during the cycle. The cycle may not have completed properly. Start a new cycle.

Door is open.

Solution:

Unplug the washer and reconnect any loose wires on the door lock assembly wire harness. Replace the wire harness if damaged. If the wire connections are okay, replace the door lock assembly.

Door lock relay won’t activate.

Solution:

Unplug the washer for 3 minutes to reset the control module. If the code returns after you plug it back in, replace the control module.

Water temperature sensor is defective.

Solution:

Unplug the washer and reconnect any loose wires on the water temperature sensor (also called the negative temperature coefficient, or NTC). Replace the wire harness if damaged. If the wire connections are okay, replace the water temperature sensor.

Unexpected heating (water heats up without the control module activating the heater).

Solution:

Unplug the washer and check the heater for visible damage. A damaged heater could be shorting out to the metal cabinet, causing the element to heat constantly. Replace the heater if damaged. If the heater is okay, replace the control module because the relay that controls the heater is likely stuck in the On position.

Heating time exceeded (heater doesn’t turn off).

Solution:

Unplug the washer and check the heater for visible damage. A damaged heater could be shorting out to the metal cabinet, causing the element to heat constantly. Replace the heater if damaged. If the heater is okay, replace the control module because the relay that controls the heater is likely stuck in the On position.

No communication between control module and motor control module.

Solution:

Unplug the washer and reconnect any loose wires on the control module and the motor control module. If the connections are okay, replace the wire harness. If the problem persists, replace the motor control module. In some cases, the main control module also must be replaced.

Water fill time exceeded.

Solution:

Make sure that both water supply valves behind the washer are fully open. In winter, check the fill lines for freezing. Check the drain system for a siphon problem. If the water inlet valve assembly is defective, replace it.

Drain time exceeded.

Solution:

Remove any clogs from the house drain for the washer. Remove any clogs or kinks from the washer drain hose. Unplug the washer and check the large-item filter in the drain pump for a clog. If the drain pump is defective, replace it.

Overfill level reached.

Solution:

If the washer is not overfilled, the water level pressure switch is likely defective and will need to be replaced. If the washer is overfilled, shut off the water supply faucets behind the washer. The drain pump runs continuously when this code is displayed and should pump out the water. Unplug the washer and open the water supply valves. If the washer fills when the electrical power is disconnected, replace the water inlet valve assembly.

Aquastop error.

Solution:

The Aquastop float switch in the base of the washer cabinet trips if water leaks into the base of the washer cabinet. Unplug the washer and check for water in the base of the cabinet. If water is present, repair the source of the leaking. If the base of the cabinet is dry, check for a foreign object stuck under the float switch. If the Aquastop float switch is defective, replace it.

Spin cycle terminate.

Solution:

Either the spin cycle ended because of a severely unbalanced load or communication was lost between the motor control module and the main control module. If the load was unbalanced, manually balance the load and remove some items to reduce the size of the load. If the washer still won’t spin, unplug the washer and reconnect any loose wires on the control module and the motor control module. Replace the wire harness if damaged. If the wire harness connections are okay, replace the motor control module. If the problem persists, replace the control module.

Excessive foam detected.

Solution:

Use the proper amount of high-efficiency (HE) detergent in the washer. Most loads need only 1 tablespoon of HE detergent due to the reduced water level in this front-load washer.

Electrical power supply problem.

Solution:

Make sure the power cord for the washer is plugged in. If so, test the electrical outlet by plugging in a lamp or small appliance. If the electrical outlet doesn’t work, have an electrician repair the outlet. If the outlet works, unplug the washer and reconnect any loose wires on the control module. If the power cord or outlet plug is damaged, replace it.

Door lock is blocked.

Solution:

The door lock coil overheated because of repeated attempts to lock or unlock the door. Check the door lock assembly for damage or a foreign object stuck in the locking mechanism. If the door lock assembly is damaged, replace it.

No fill or slow fill.

Solution:

Make sure that both water supply valves behind the washer are fully open. In winter, check the fill lines for freezing. Check the drain system for a siphon problem. If the water inlet valve assembly is defective, replace it.

Washer overfilled with water.

Solution:

Unplug the washer and, if the washer is overfilled with water, check the water inlet valve assembly for proper shutoff of water flow. Replace the water inlet valve assembly if the washer continues to fill with water while electrical power is disconnected. If the washer is empty when this error code appears, replace the water level sensor.

No drain.

Solution:

Remove excess suds; the washer can’t drain excessively sudsy water. Unplug the washer and check the large-item filter in the drain pump for a clog. If the drain pump is defective, replace it.

Draining timed out.

Solution:

Unplug the washer and check the large item filter in the drain pump for a clog. If the drain pump is defective, replace it.

Dispenser error.

Solution:

The dispenser can’t move into position. You usually hear the dispenser system shifting constantly before this code is displayed. Unplug the washer and check the mechanical linkage on the dispenser housing. Repair or replace any damaged parts.

Dispenser won’t move.

Solution:

The dispenser can’t move into position or the dispenser switches aren’t opening and closing. Unplug the washer and check the mechanical linkage on the dispenser housing. Repair or replace any damaged parts.

Drive motor drawing too much current.

Solution:

Reduce the size of the load if the washer is too full. Rotate the spin basket to see if it spins freely. Remove any foreign objects trapped between the spin basket and the outer plastic tub. Unplug the washer and check the drive motor for loose wiring connections. If the wiring connections are okay, replace the drive motor. If the problem persists, replace the inverter control board, which is next to the motor and manages drive motor speed.

If the temperature display shows a tF (Could look like an EF, an upside down F with an F), this is not an error code, it is the Turbo Freeze (tF) setting.

Solution:

The main control board detects a defect in the inverter control board, which manages the drive motor speed. Replace the inverter control board.

Drive motor overheating.

Solution:

Unplug the washer and reconnect any loose wiring connections to the drive motor. If the wiring connections are okay, replace the drive motor.

Inverter control board is overheating.

Solution:

Unplug the washer and reconnect any loose wiring connections to the drive motor. If the wiring connections are okay, replace the drive motor because it’s making the inverter control board overheat. If the problem persists, replace the inverter control board.

Drive motor defective (open winding).

Solution:

Unplug the washer and reconnect any loose wiring connections to the drive motor. If the wiring connections are okay, replace the drive motor.

E49

Main control board failure.

Solution:

Unplug the washer for 3 minutes to reset the main control board. If the code returns after restoring power, unplug the washer and replace the main control board.

Drive motor defective (open winding).

Solution:

Check the door lock assembly for damage or a loose wiring connection. If there are no problems, replace the door lock assembly.

Water level sensor failure.

Solution:

Unplug the washer and reconnect any loose wiring connections on the water level sensor. Replace the wire harness if damaged. If the wiring connections are okay, replace the water level sensor.

Water temperature sensor is defective.

Solution:

Unplug the washer and reconnect any loose wiring connections on the water level sensor. Replace the wire harness if damaged. If the wiring connections are okay, replace the water temperature sensor.

Stuck key on the control panel.

Solution:

Unplug the washer for 3 minutes to reset the control board. If the code returns when you plug the washer in, replace the control panel.

Defective main control board.

Solution:

Unplug the washer for 3 minutes to reset the control board. If the code returns when you plug the washer in, replace the control panel.

Electronic circuit board fault

Washing Machines is not operating – some or all functions are not selectable.

Solution:

We recommend you disconnect (unplug) the appliance from the mains supply for a minimum of 2 minutes. Reconnect supply and wait 30 seconds and try starting the machine again. If the fault remains, please call appliance technician. 

Motor circuit fault

Intermittent or no drum rotation during wash cycle.

Solution:

Please call appliance technician. 

Temperature sensing fault

Washing Machines not heating on wash or dry settings.

Solution:

Please call appliance technician. 

Waste pipe blockage or pump issue

Washing Machines door will not open / the door can be opened but water remains inside the drum.

Solution:

lease check for blockages in your pump filter. Also check for any blockages in waste water hose and in any under-sink plumbing.If none of the above solutions work, it is likely you have a pump failure and will need further assistance.

If the fault still remains, Please call appliance technician. 

Door lock fault

Washing Machines door cannot be opened or closed / when the door is closed the machine the programme will not start.

Solution:

If your washing machines door will not close, please check for any obstructions in the door lock. If the fault still remains, Please call appliance technician. 

Electronic circuit board fault / heating circuit fault

During a wash cycle the programme pauses part way through/ the machine is not heating and the pump runs continuously.

Solution:

Please call appliance technician. 

Heater fault

During a wash cycle the programme pauses part way through.

Solution:

Please call appliance technician. 

Software fault

Washing Machines isn’t operating multiple flashing lights and/or display. Unable to select a programme.

Solution:

Please call appliance technician. 

Pump circuit fault

Water remains in Washing Machines / not pumping out.

Solution:

Please call appliance technician. 

Electronic control fault

Washing Machines is not operating (turning on).

Solution:

Please call appliance technician. 

Dryer temperature sensing fault (washer dryers only)

Dryer is not drying clothes.

Solution:

Please call appliance technician. 

Heater control fault (Washing Machine and Washer Dryers)

Washing Machines is not heating water or pauses during a wash cycle / not drying or pauses during drying cycle.

Solution:

Please call appliance technician. 

Drum lock position sensor fault (top loading machines only)

Washing Machines drum is stopping in the wrong position or is not locked in the correct position.

Solution:

Please call appliance technician. 

Internal data error

Some or all display / functions do not work on my washing machines.

Solution:

Please disconnect (unplug) the appliance from the mains supply for a minimum of 2 minutes. Reconnect supply, wait 30 seconds and try starting the machine again. If the fault remains, Please call appliance technician. 

Fan motor or heating fault (washer dryers only)

Washing Machines is not drying / stops during drying cycle.

Solution:

Please call appliance technician. 

Control Lock has been activated

Solution:

Touch the Control Lock button, or (on older models) determine which button activates control lock from your Use & Care Guide. Some models require you to press and hold the button.

Detergent cartridge not detected in the dispenser.

Solution:

This is on select models. If you are using single-load doses of detergent, ignore this message.

Ensure the dispenser cartridge is inserted correctly and the dispenser drawer is shut completely.

The cycle was paused or canceled.

Solution:

The washer may take 20 to 30 minutes to stop spinning and drain, and will display this error code during that time.

To remove the code, press pause or cancel button twice and the power button once. If the code is still displayed, unplug the washer or disconnect the power for one minute.

Items were detected in the washer during the Clean Washer cycle.

Solution:

Remove items from the drum and restart the Clean Washer cycle.

There are too many suds in the washing machine

Solution:

The washer will not be able to spin out water with the excess suds. When “Sud” or “Sd” is displayed, the washer automatically extends the rinse time to remove the excess suds. During this time, the washer pauses the tumbling and adds water for additional rinsing. This pause allows the bubbles in the suds to break. This pause and rinsing are necessary and may occur several times to eliminate the suds.

Make sure you are using HE or High Efficiency detergent. Find more information on HE Detergent use in your Washer.

If you used “no splash” or “easy pour” liquid chlorine bleach, you could also have too many suds. This type of liquid chlorine bleach contains a thickening agent that may create excess suds in washers. If this is the case, run the washer with regular liquid bleach products.

The Sud or Sd code may also be the result of a restricted drain hose or standpipe (drainpipe). Make sure that the drain hose is not kinked or clogged.

The door is not locking properly.

Solution:

Check that there are no items blocking the door and it is closing completely. Press the Pause or Cancel button twice and the Power button once to clear the code.

Indicates a motor speed sensing error,

Solution:

The motor can not achieve the correct speed for the cycle selection. Check that:

• All the shipping bolts have been removed
• The washer has not been overloaded

Press the Pause or Cancel button twice and the Power button once to clear the code.

The washer is sensing a low flow of water.

Solution:

Check that:

• The household water supply is turned on and both the cold and the hot water faucets or valves are fully open.
• The water inlet hoses are not kinked.
• There are no anti-flood hoses and controls in the water line connected to the washer.

Press the Pause or Cancel button twice and the Power button once to clear the code. 

Indicates there is a problem with the Dispenser System

Solution:

This is on select models. Verify detergent drawer or detergent cartridge is not clogged with detergent.

Indicates that drain times are longer than expected, typically over eight (8) minutes.

Solution:

Make sure the drain hose is not kinked or clogged. Use the U-shaped drain hose form on the drain hose. The standpipe (drainpipe) height requirements are 96″ (244 cm) maximum and 39″ (99 cm) minimum.

Excessive suds may also cause delays in draining. Make sure you are using HE detergent.